Service Information and our General Terms and Conditions

1. Who we are:

Kräuterhaus Sanct Bernhard KG, Helfensteinstr. 47, 73342 Bad Ditzenbach, registered under HRA 541000 at the local court in Ulm (Danube),

Managing Director: Elmar Schulz
VAT ID No.: DE205872348

2. Our delivery service/shipping costs:

In Germany:
We offer free postage and packaging in Germany on orders over EUR 40.-.
Delivery for orders less than EUR 40.- is charged at EUR 2.50.
For orders of less than EUR 25.-, delivery is charged at EUR 4.50.
In the case of cash on delivery you will bear the costs incurred.
Your delivery will be sent as soon as possible.

We deliver abroad as follows:
The shipping costs are based on the weight and country.
We are pleased to inform you about the respective shipping costs.


(Information and order hotline: +49 (0)73 3496 5487, Fax: +49 (0)73 3496 54836).

Please note that the delivery times may vary depending on the destination country's local postal system.

3. Your order:

After sending your order, you will receive an automatic confirmation of receipt by email.

Your order presents an offer to us to conclude a purchase contract. If you place an order with kraeuterhaus.de, we will send you an e-mail confirming the receipt of your order and the order details (order confirmation). This order confirmation does not represent the acceptance of your offer, but is intended only to inform you that your order has been received. Once initiated, you are bound to the order for a period of 14 days. The purchase contract takes effect only, if we will send you within the retention period of 14 days the ordered product, or if we notify you via e-mail during that time that we accept the order. Please understand that we can only supply the goods to you if we have them in stock.

4. Our prices:

Our prices include statutory VAT and remain valid until the next quotation is published.

Your quantity discount:

From EUR   60 -  3% discount
From EUR 100 -  4% discount
From EUR 200 -  5% discount
From EUR 500 -  7% discount

5. How will you pay?

As a general rule, we deliver on account, on condition of creditworthiness.
Please pay the invoice immediately after receipt of the goods.
We prefer payment by direct debit.

6. Advantages of direct debit for you:

You will receive a 3% discount, which we will automatically deduct from the invoice amount. You do not need to take any further steps to ensure payment. You do not need to fill in a transfer form or cheque and take it to the post office or bank. You will save work, postage and usually also banking fees.

Following one-off issuing of authorisation to collect by direct debit, all future orders will be processed automatically by direct debit. Of course, you can also revoke your direct debit authorisation at any time without justification.                      

7. Revocation instruction:
Right of withdrawal
You have the right to withdraw from this contract within 14 days without stating any reason. The withdrawal deadline shall be 14 days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
In order to exercise your right of withdrawal, you must inform us:

Kräuterhaus Sanct Bernhard KG
Helfensteinstraße 47
D-73342 Bad Ditzenbach
Telephone   +49 (0)7334/9654-260
Fax              +49 (0)7334/9654-266

E-Mail         Widerruf@kraeuterhaus.deby means of an unequivocal statement (e.g. a letter sent via post, fax or email) regarding your decision to withdraw from this contract. For this you may also use, electronically complete and send the sample withdrawal form on our website www.kraeuterhaus.de/Widerruf, which however is not mandatory. Should you make use of this option, then we shall immediately (e.g. e-mail) transmit confirmation regarding receipt of such a withdrawal.
In order to observe the deadline for withdrawal, it is sufficient to send a statement regarding the exercising of your right of withdrawal prior to the withdrawal deadline expiring.
Consequences of withdrawal:
Should you withdraw from this contract, then we shall immediately re-pay all payments which we have received from you, including delivery costs (with the exception of additional costs which have arisen due to you having chosen another type of delivery other than the cheapest standard delivery offered by us) at the latest within 14 days from the day on which the statement regarding your withdrawal from this contract is received by us. For this repayment we shall use the same payment means as you used for the original transaction, unless a different method has expressly been agreed with you; on no account shall fees be charged to you pertaining to this repayment. We shall be entitled to refuse repayment until the goods have been received by us again or you have provided proof that the goods have been returned, depending upon which is the earlier point in time.
You shall immediately return or hand over the goods to us,
Kräuterhaus Sanct Bernhard KG
Retourenabteilung (Returns)
Obere Wiesen 3
D-73342 Bad Ditzenbach

and in any case at the latest within 14 days from the day on which you instructed us regarding withdrawal from this contract. The deadline shall be considered observed if you return the goods prior to the expiry of the 14-day deadline. We shall bear the costs for the return of the goods.
You shall only be held liable for any loss of value if this loss in value of the goods is attributable to handling other than that which is necessary for the inspection of quality, properties and function.              
End of revocation instruction.

8. Data privacy:

The data required for business processing is saved by us, treated confidentially and only forwarded to associated companies, for example, for the purposes of order processing or for selected offers. In the case of justified interest, we maintain a data exchange with SCHUFA, 65204 Wiesbaden, for the purposes of credit checking and creditworthiness monitoring.

9. Miscellaneous

Please store medicinal products carefully and out of reach of children. Please read the enclosed information leaflets and observe the usage instructions. 

Nutritional supplements should not be used as a substitute for a varied, healthy diet and do not replace a healthy lifestyle.

Our company in Germany participates in the system sales packing, a system of sorting and packaging (Dual system).

Subject to price changes and errors in wording and images. All rights to the texts, photos, drawings and graphical design remain with Kräuterhaus Sanct Bernhard. Any reproduction or other use, except for personal use, is forbidden without our explicit consent.

Our offer is directed exclusively towards end users. Orders are limited to usual household quantities.

10. Complaints:

In the event of any complaints or problems, we would be pleased to help you at any time:

Kräuterhaus Sanct Bernhard KG
Helfensteinstr. 47
D-73342 Bad Ditzenbach

+49 (0)7334 / 9654-260
+49 (0)7334 / 9654-266
reklamation@kraeuterhaus.de

The European Commission provides a platform for the online settlement of disputes (OS), which you can find under http://ec.europa.eu/consumers/odr/. We are not obligated and not prepared to participate in a dispute settlement in front of a consumer arbitration board.

All prices incl. statutory VAT plus shipping costs The original price information relates to the current catalogue.

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